Después de enviar la solicitud de tu reserva el propietario recibirá un mensaje. Desde este momento tiene hasta 24 horas para decidir si acepta o rechaza tu solicitud.
A los propietarios les importa tu perfil, por eso te recomendamos que rellenes toda la información necesaria, subir tu foto de perfil o grabar un video. Así te hace más interesante y es más probable que acepte tu reserva.
Puedes revisar online el contrato de alquiler antes de realizar tu reserva. Después del cierre del contrato estará disponible en la aplicación Mi vivienda.
No hace falta preocuparte por los contratos de alquiler de FLATIO. Nuestros contratos están hechos para evitar cualquier problema. Aunque algunos propietarios requieren un contrato propio, están cambiados según nuestras condiciones.
¿Por qué quieres perder el tiempo visitando los pisos en persona? Disfruta de nuestras visitas virtuales. Gracias a ellas puedes ver varios pisos desde tu casa.
¡Te garantizamos las ofertas de alojamientos! Y si no corresponde con las imágenes te devolveremos el dinero y te alojamos en una habitación de hotel.
How you can cancel a reservation varies depending on what stage the reservation is in.
Is your reservation request still waiting for landlord approval? Then you can simply cancel it directly from your My Housing web app!
However, if the owner has already approved your reservation request and you are no longer interested in it, only Flatio customer support can cancel it within 24 hours of approval. After this period, the reservation request can also be canceled by the owner.
Do you have an approved reservation and also a valid contract? In order to cancel your reservation for FREE, contact Flatio customer support well in advance of your contract beginning (the specific time depends on the type of cancellation policy).
The appartment was not as it seemed in the advertisement, and the landlady was very, very rude.
I had informed her in advance that I would arrive with my parents who would stay with me for a few days. Through the messages, she didn't seem to disagree.
But, when we arrived she was quite surprised by their presence. Maybe it was because she doesn't really speak english and didn't understand my message. And of course, if there is good will, language is a problem that can be managed. But there was not.
She was an hour late for the check-in. We were given the key by another person, but still she was the landlady, so we had to wait for her, since there were a few problems in the house. It felted like they were not expecting us.
She had claimed that the appartment was first floor, and it was ground floor with a window on the street with rather transparent curtains. It was quite cold also.There was no cooking pot, no soap, the towels seemed used, there was dirt in the bathroom, one unwashed dish, a big spider, two spider webs, no oven, I had to ask to bring me the microwave oven ,the clothes washing machine was in the common hall, shared with 2 more appartments (something that is not specified). On top of that, she was quite un-eager to help. She brought additional heating (the same night at 23:00 when we were sleeping) ,new towels, soap, shampoo etc (after 2 days or something) but she was aggressive and rude, when I was just asking for what she had claimed to be included in the advertisement. I can refer many other cases in which she was rude, like when she came knocking my door at 9:00 on a Saturday morning, before letting me know in advance, to show the place to the new cleaning lady, but it would take too long.
When I asked if two relatives who wanted to visit me could stay with me she unswered that they should rent a hotel and that she already had made an exception for me by letting my parents stay free of charge. I sent her a message saying that I respect her will. Some days later, I received a notification that she has terminated the contract and I should move out in a 30 days period.
Luckily enough, In just one week I had already found multiple other choices for accommodation, better and cheaper.
I moved out before the notification period,and although I repeatedly asked her to make our move out date formal through flatio (I even had a friend tell her that in czech and she said she would), she did not, so I had to pay for the remaining days of my contract without really living in the flat, thanks to the quite unclear flatio contract that doesn't really protect tenants. I had also asked her to bring the handover protocol for signing, but she did not.
I am happy that I moved out anyway and I am not living in this mess anymore.