Héroe del barrio
Anfitrión experimentado
Charming 1-Bedroom Apartment with Sunlit Interiors
Calificado en: 14.09.2026 Duración de la estancia: 19 días
Katarina B.
This has been the worst stay ever. Firstly, the apt is super noisy. Its very near the main train station (Campanha) and the bedroom is right above the main road which means you hear all the traffic super loudly in the flat, so much that you cant even open the windows as you cant hear anything, let alone sleep properly. Secondly, there is barely any storage in the flat, the landlord left one set of towels for my 18 nights stay, half a toilet roll, and one bedding. This would be ok if there was a washing machine in the flat, but when i asked for the second set he told me to go and use the laundrymat nearby, which I refused so only then he sent his cousing to bring extra bedsheets and towels. Then, the building key was dodgy and didnt work properly which put me in a very uncomfrortable situation right before my meeting that i couldnt enter the building. After that he gave me a code for the building so the whole thing could have been prevented. Then came the electricity problems, one whole day i had continuous cuts both water and electricity, which was the building wide fault. Again massive inconvenience for me and my work. For that he originally agreed to pay a refund of 15% which then he decided to condition if only if i pay 30 eur for a small carpet damage that accidentally happened during my stay. I agreed to pay this but the 15% he stilll hasnt paid back and is continuing to be problematic about it. I never had such bad experience with any landlord so far.
HOST'S REPLY:
I agree with the guest on one thing: this was the worst hosting experience I have had.
She forgot to mention that the missing second set of towels and extra toilet paper were brought to her door the same evening. Bed linen is not even a Flatio requirement but she received a second set anyway, as a courtesy.
She also forgot to mention that the building key worked for everyone else. I have never had to give the entrance code to any other guest. When she reported the problem, I sent her the code within the hour, and it could have been faster had she called the phone number I gave her, which she never used.
The electricity and water interruptions were a street-wide failure by the distribution operator, affecting neighbouring buildings as well, not a fault in the apartment. She also wrote to me at the time, "I know it's not under your control." While the outages were ongoing, I offered her cancellation with no penalty plus a further 15% rent reduction as courtesy. She stayed until the end. The current guests have been in the apartment for a month and have had no electricity issues. In their own words, "we're having a great time. We're delighted with Porto and the apartment."
She also forgot to mention the state she left the apartment in: extremely dirty, with the rubbish not taken out and open food left in the fridge. The carpet was covered in a sticky substance, which she described as children's slime, and had to be sent for professional cleaning.
On the refund: the 15% reduction and the €30 carpet cleaning fee were set out together in a lease amendment. She accepted, with Flatio's confirmation, that the fee would be deducted from the refund. She forgot to mention that before writing this review, she messaged me that she was "prepared to not be fully transparent" about her stay if I paid her. She wrote this review before signing the amendment, signed it two days later, and I transferred the balance the next day.
Vecindario
the landlord advertises it as bonfim, but this is the edge of bonfim, which is more campanha than bonfim and it has some dodgy people coming up from the train station.
0.0
This has been the worst stay ever. Firstly, the apt is super noisy. Its very near the main train station (Campanha) and the bedroom is right above the main road which means you hear all the traffic super loudly in the flat, so much that you cant even open the windows as you cant hear anything, let alone sleep properly. Secondly, there is barely any storage in the flat, the landlord left one set of towels for my 18 nights stay, half a toilet roll, and one bedding. This would be ok if there was a washing machine in the flat, but when i asked for the second set he told me to go and use the laundrymat nearby, which I refused so only then he sent his cousing to bring extra bedsheets and towels. Then, the building key was dodgy and didnt work properly which put me in a very uncomfrortable situation right before my meeting that i couldnt enter the building. After that he gave me a code for the building so the whole thing could have been prevented. Then came the electricity problems, one whole day i had continuous cuts both water and electricity, which was the building wide fault. Again massive inconvenience for me and my work. For that he originally agreed to pay a refund of 15% which then he decided to condition if only if i pay 30 eur for a small carpet damage that accidentally happened during my stay. I agreed to pay this but the 15% he stilll hasnt paid back and is continuing to be problematic about it. I never had such bad experience with any landlord so far.
HOST'S REPLY:
I agree with the guest on one thing: this was the worst hosting experience I have had.
She forgot to mention that the missing second set of towels and extra toilet paper were brought to her door the same evening. Bed linen is not even a Flatio requirement but she received a second set anyway, as a courtesy.
She also forgot to mention that the building key worked for everyone else. I have never had to give the entrance code to any other guest. When she reported the problem, I sent her the code within the hour, and it could have been faster had she called the phone number I gave her, which she never used.
The electricity and water interruptions were a street-wide failure by the distribution operator, affecting neighbouring buildings as well, not a fault in the apartment. She also wrote to me at the time, "I know it's not under your control." While the outages were ongoing, I offered her cancellation with no penalty plus a further 15% rent reduction as courtesy. She stayed until the end. The current guests have been in the apartment for a month and have had no electricity issues. In their own words, "we're having a great time. We're delighted with Porto and the apartment."
She also forgot to mention the state she left the apartment in: extremely dirty, with the rubbish not taken out and open food left in the fridge. The carpet was covered in a sticky substance, which she described as children's slime, and had to be sent for professional cleaning.
On the refund: the 15% reduction and the €30 carpet cleaning fee were set out together in a lease amendment. She accepted, with Flatio's confirmation, that the fee would be deducted from the refund. She forgot to mention that before writing this review, she messaged me that she was "prepared to not be fully transparent" about her stay if I paid her. She wrote this review before signing the amendment, signed it two days later, and I transferred the balance the next day.
Vecindario
the landlord advertises it as bonfim, but this is the edge of bonfim, which is more campanha than bonfim and it has some dodgy people coming up from the train station.
100/40 Mbps
